Our Returns & Refunds Policy for Fresh Flowers in Clapham
Returns, Refunds & Complaints Policy
As a trusted local florist, Clapham Flowers is committed to delivering the highest standards of quality and service to households and businesses throughout Clapham. Our fresh flowers guarantee is at the heart of our service because your satisfaction matters to us. Please review our Returns, Refunds & Complaints policy below to understand how we support you with every order.
Our Fresh Flowers Guarantee
We promise that all our arrangements use the freshest flowers possible, sourced daily to ensure vibrant, long-lasting blooms. Our guarantee applies to all deliveries made within Clapham and surrounding areas. If your flowers do not arrive in peak condition, we’re here to make it right.
Damaged or Faulty Flowers on Arrival
If your flowers arrive damaged or not as described, please inspect them as soon as possible. Clapham Flowers requires you to let us know of any issues within 24 hours of delivery. This quick response helps us resolve the issue efficiently and maintain our high standards as a trusted Clapham florist.
To help us process your claim, we may request a photo of the damaged flowers or packaging. This allows us to improve the quality of our services and resolve your case promptly.
Freshness Window & Flower Longevity
Our fresh flowers are guaranteed to remain in excellent condition for a minimum of five days from delivery, provided they are cared for according to the guidelines supplied by Clapham Flowers. If your flowers wilt or decline in quality within this window, please contact us so we can investigate and assist you in line with our freshness guarantee.
Refunds & Replacement Options
Depending on the specific issue, we offer the following solutions:
- Full Replacement: We will arrange for a new bouquet to be delivered at your earliest convenience if the original flowers do not meet our freshness standards or arrive damaged.
- Partial or Full Refund: If a replacement is not appropriate, we can process a refund for part or all of your order. Refunds are issued to the payment method used at purchase and may take a few working days to appear, depending on your bank.
We always aim to resolve your concern quickly and to your complete satisfaction.
How to Make a Complaint
If you are dissatisfied with any aspect of your experience with Clapham Flowers, we encourage you to let us know. Our dedicated team will listen to your feedback and follow a fair, transparent process to investigate and find a resolution. You may contact us through our online form or by visiting our Clapham shop to discuss your issue in person.
All complaints are acknowledged promptly, and we strive to provide a satisfactory response within two working days. Your feedback helps us continuously improve our service for the Clapham community.
Your Local, Trusted Florist
Clapham Flowers has proudly served our neighbourhood for years, bringing fresh, beautiful blooms to homes and businesses in Clapham. Our commitment to your satisfaction underpins everything we do. Thank you for trusting us with your special floral moments. If you have any questions about our Returns, Refunds & Complaints policy, please don’t hesitate to reach out in-store or via our website contact form.
