Welcome to Clapham Flowers. These Terms & Conditions set out the basis on which we supply flowers and related products to you through our online store. By placing an order with us for flower delivery in Clapham or the surrounding areas, you agree to be legally bound by these terms. Please read them carefully before ordering.
These Terms & Conditions apply to all online purchases made by customers residing in or ordering to Clapham and its surrounding areas. By placing an order with Clapham Flowers, you confirm that you are resident in, or ordering for delivery to, these geographical locations.
To make an online purchase with Clapham Flowers, please follow the order instructions on our website. All products showcased, including bouquets and arrangements, are subject to availability. Our website guides you through the steps you need to take to place an order, which you should check and amend before confirming.
After you place an order, you will receive an automated email acknowledging receipt of your order. This confirmation does not mean your order has been accepted. Acceptance of your order and formation of a contract occurs when we dispatch the flowers or arrangements to you and send a notice of dispatch.
We reserve the right not to accept your order, for example, if we are unable to supply the products, your payment has not been authorised, or you are located outside of Clapham and its surrounding areas.
We aim to ensure all product images and descriptions on our website accurately represent the flowers and arrangements you receive. However, flowers are a natural product and seasonal availability impacts stock. Where necessary, we reserve the right to substitute a product with another of equal value and similar style and quality if certain blooms are unavailable. Substitutions will always preserve the overall aesthetic and value of the intended arrangement. If a major substitution is required, we will attempt to contact you prior to delivery.
Clapham Flowers offers online flower delivery throughout Clapham and neighbouring areas. You may select your preferred delivery date during checkout, and we will endeavour to deliver on your chosen date. While we strive to meet all delivery requests, circumstances such as traffic, weather, or other unforeseen events may occasionally cause delays. We cannot accept liability for any late deliveries caused by circumstances beyond our reasonable control.
It is your responsibility to provide accurate delivery details, including the recipient's address and contact information. We recommend including additional information, such as safe leave instructions, if the recipient may not be present at the delivery location. If, for any reason, we are unable to deliver to the address provided, such as incorrect details or recipient absence, redelivery may incur additional charges or delays.
All prices for our floral products and delivery services are clearly stated on our website and are in Pounds Sterling (£), inclusive of VAT where applicable. Delivery charges and any applicable fees will be displayed during the checkout process before you confirm your order.
We accept various payment methods as indicated at the checkout, including major credit and debit cards. By submitting your order, you confirm that you are the authorised holder of the payment card or account. Payment will be taken at the point of order. Orders will not be processed or dispatched until payment has been received in full.
We take reasonable care to make our website secure and to keep your payment details protected, but we cannot be held responsible for any damage you may suffer as a result of the loss of confidentiality of such information, unless this is due to our negligence.
We understand that plans can change. If you need to amend or cancel your order for online flower delivery in Clapham or the surrounding areas, please notify us as soon as possible. Please note the following conditions:
Your satisfaction is very important to us. If you are dissatisfied with the quality of your flowers or if your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We may ask for photographic evidence to help us resolve your concern promptly.
Where a complaint is justified, we will offer a suitable replacement, partial refund, or full refund as appropriate. Decisions on returns and refunds are made at our discretion and in accordance with UK consumer law for goods that are personalised or perishable (such as fresh flowers).
Clapham Flowers takes all reasonable care to provide a secure and reliable online flower delivery service in Clapham and surrounding areas. However, our liability is limited as follows:
We cannot be held responsible for delays or non-delivery arising from events outside our reasonable control, including but not limited to natural events, third-party delivery failures, or errors in recipient information supplied by you.
When placing an order, you agree to:
We will collect, store and process your personal data in accordance with our Privacy Policy. Your information will be used mainly to process your order, deliver goods and for customer service purposes. We do not sell or share customer information with unauthorised third parties.
All content, images, product designs and brand names on the Clapham Flowers website are protected by intellectual property rights. No content from our website may be copied, reproduced, transmitted or distributed without our prior permission.
We may revise these Terms & Conditions periodically, usually to reflect changes in our legal obligations or business practices. The terms in force at the time you place your order will apply to that order. Please check this page from time to time and before purchasing again.
These Terms & Conditions and any disputes or claims arising out of or in connection with them, including delivery and return of flowers, are governed by and construed in accordance with the law of England and Wales. You and Clapham Flowers submit to the exclusive jurisdiction of the courts of England and Wales.
For any questions or concerns about these Terms & Conditions, products, deliveries or other issues related to our Clapham flower delivery service, please refer to the relevant pages on our website for information on how to reach us. Your statutory rights as a consumer are not affected by these terms.
Thank you for choosing Clapham Flowers for your online flower delivery in Clapham and the surrounding local areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clapham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clapham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
